db999 Privacy Policy

01 Introduction

db999 takes your privacy seriously. We understand that when you share your personal information with us, you are placing trust in the platform — and we do not take that lightly. This Privacy Policy is designed to be clear and honest about what data we collect, why we need it and how we keep it safe.

This policy applies to all users of the db999 platform, including registered members, visitors browsing the website and anyone using the db999 mobile app. It covers all personal data collected through the website at db999.co, the db999 app, customer support interactions and any other touchpoint where you provide information to db999.

db999 acts as the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for ensuring that processing is done lawfully and fairly.

02 Data We Collect

db999 collects personal data in two ways: data you provide directly when using the platform, and data collected automatically as you interact with the site or app. Here is a breakdown of what we collect and why.

db999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data, except where required by law for identity verification purposes.

03 How We Use Your Data

Every piece of data that db999 collects is used for a specific, legitimate purpose. We do not process your data in ways that are incompatible with the reasons it was originally collected. Here is how your data is used on the db999 platform.

• Account management: Your identity and contact data is used to create and manage your db999 account, verify your identity and communicate with you about your account.
• Transaction processing: Your financial data is used to process deposits, withdrawals and bonus payments securely and accurately.
• Legal compliance: db999 is required by law to conduct Know Your Customer (KYC) checks and to monitor transactions for signs of money laundering or fraud. Your verification data is used for these purposes.
• Platform security: Technical data such as your IP address and device information is used to detect and prevent unauthorised access, fraud and abuse of the db999 platform.
• Responsible gaming: Your usage and betting data is monitored to identify patterns that may indicate problem gambling, so that db999 can offer appropriate support tools.
• Platform improvement: Aggregated, anonymised usage data is used to understand how members use the platform and to improve the db999 experience over time.
• Marketing communications: With your consent, db999 may send you information about promotions, new games and special offers. You can opt out of marketing communications at any time from your account settings.

04 Legal Basis for Processing

db999 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved.

• Contract performance: Processing that is necessary to provide the db999 service to you under the terms of your account agreement — for example, processing deposits and withdrawals.
• Legal obligation: Processing that db999 is required to carry out by law — for example, KYC verification and anti-money laundering monitoring.
• Legitimate interests: Processing that is necessary for db999's legitimate business interests, such as fraud prevention, platform security and improving the service — provided those interests are not overridden by your rights.
• Consent: Processing that is based on your explicit consent — for example, sending you marketing communications. You can withdraw your consent at any time.

05 Data Sharing and Third Parties

db999 does not sell your personal data to third parties. However, in order to operate the platform effectively and comply with legal obligations, db999 may share your data with the following categories of third parties.

• Payment processors: bKash, Nagad and Rocket receive the financial data necessary to process your transactions. These providers are bound by their own privacy policies and security standards.
• Identity verification providers: Third-party KYC service providers may process your identity documents to verify your age and identity as required by law.
• Technology providers: Cloud hosting, analytics and customer support software providers may have access to certain data as part of providing their services to db999. All such providers are contractually required to handle your data securely and only for the purposes specified by db999.
• Regulatory and law enforcement authorities: db999 may be required to disclose your data to regulators, law enforcement agencies or courts where required by applicable law.

06 Cookies and Tracking Technologies

db999 uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow db999 to understand how the platform is being used.

• Essential cookies: These are required for the platform to function. They manage your login session, remember your preferences and keep your account secure. These cookies cannot be disabled without affecting the platform's functionality.
• Analytics cookies: These help db999 understand how members navigate the platform — which pages are visited most, where users drop off and how long sessions last. This data is aggregated and anonymised.
• Functional cookies: These remember your settings and preferences — such as your preferred language or display options — so you do not have to set them every time you visit.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the db999 platform. db999 does not use third-party advertising cookies or tracking pixels for retargeting purposes.

07 Data Security

db999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration.

• All data transmitted between your device and db999's servers is encrypted using 256-bit SSL/TLS encryption.
• Sensitive data such as payment information and identity documents is stored in encrypted form on secure servers with restricted access.
• Access to personal data within db999 is limited to staff members who genuinely need it to perform their job functions. All staff with access to personal data are trained in data protection obligations.
• db999's systems are regularly tested for vulnerabilities and security patches are applied promptly.
• In the event of a data breach that is likely to affect your rights and freedoms, db999 will notify you as soon as reasonably practicable.

While db999 takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — please use a strong, unique password for your db999 account and never share your login credentials with anyone.

08 Data Retention

db999 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide.

• Account data: Retained for the duration of your account and for a period of five years after account closure, as required for anti-money laundering compliance.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in line with financial record-keeping requirements.
• KYC documents: Retained for five years after the end of the business relationship, as required by applicable regulations.
• Support communications: Retained for two years from the date of the last interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.

When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

09 Your Rights

You have a number of rights in relation to the personal data that db999 holds about you. These rights are set out below. To exercise any of these rights, please contact the db999 support team — we aim to respond to all data rights requests within 30 days.

Please note that some of these rights are subject to limitations. For example, db999 may be unable to delete certain data that it is legally required to retain. Where a limitation applies, db999 will explain the reason when responding to your request.

10 Children's Privacy

The db999 platform is strictly for adults aged 18 and above. db999 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, please do not attempt to register an account or use the platform in any way.

If db999 becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately and all associated data will be deleted. If you believe that a minor has registered an account on db999, please contact the support team immediately so that the matter can be investigated and resolved.

11 Changes to This Policy

db999 may update this Privacy Policy from time to time to reflect changes in the way the platform operates, changes in applicable law or improvements to our privacy practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

Where changes are material — meaning they significantly affect how your data is used or your rights in relation to it — db999 will make reasonable efforts to notify registered members via email or an in-platform notification before the changes take effect. Your continued use of the db999 platform after any changes to this policy constitutes your acceptance of the revised policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how db999 handles your personal data, please get in touch with the support team. We are available 24 hours a day, seven days a week.

• Live Chat: Available directly from the db999 platform and mobile app. Average response time under two minutes.
• Email: [email protected] — target response time four hours for general queries, 30 days for formal data rights requests.

For questions about responsible gaming or account self-exclusion, please visit the Responsible Gaming page. For the full terms governing your use of the platform, see the Terms and Conditions page.